Allstate Insurance Agent: Shanda Hayden

Reviews

• ★ ★ ★ ★ ★
  Not one of those dreadful places to call when you have a question or need to file a claim. You aren't prompted to "press 1" for English! You are greeted respectfully by the knowledgeable staff. They can assist with answering all your concerns efficiently and effectively. They have many options to aid in lowering rates; The Hayden Staff will guide you from start to finish without placing you on hold for 20-30 minutes or transferring you to other departments throughout the process. You get the whole BANG FOR YOUR BUCK here!
  By Kaleisha Kisner, October 17, 2017
• ★ ☆ ☆ ☆ ☆
  Horrible agent that runs an incompetent office. Forgot to update the MVA to my insurance status causing me to accumulate hundreds of dollars in fines while still charging me for my auto policy for months. When I finally had enough and left for another insurer they neglected to halt the renters insurance with the auto policy even though I specifically requested to terminate ALL accounts. I never received another bill from Allstate, then 2 years later, I received a letter from a collection agency stating I owed for the renter policy. I contacted Allstate who informed me they could not adjust the balance, even though I had proof that I had a policy through another company for the time in question, because the debt was over a year old. Again, I had no idea this account even existed for that year because my bills stopped with the auto policy. I confirmed with Allstate my phone number, address, and e-mail on file were all correct, yet no attempts where ever made to contact me even though my bill was never paid. They just continued to charge me for month after month letting the bill accumulate to a balance of $80 for a $10 a month policy. I switched to Agent Dave Gillis with StateFarm after the MVA issue and couldn't be happier. Night and day comparison. If you're in the market for a new policy, or simply tired of the antics from this office, I would highly recommend getting a quote from them first and checking other options.
  By richard skelton, May 07, 2017

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